Contact Center Solutions

The Fastest Way to Deploy a World Class Contact Center

With a Hosted Call Center Solution, your contact center will benefit from a greater agent productivity and flexible call center management, at a fraction of the cost of traditional call center solutions. Unlike first generation call center offerings that were built on proprietary, legacy, premises-based technology, hosted contact center solutions leverage the Internet and VoIP technology, providing superior technology and a multitude of features and options.

Why are Hosted Contact Centers a better choice?

Low start-up costs- low monthly fees. Implement with no expensive hardware to install or manage (only your phones), just one low monthly fee.

Empower your Call Center- staff with advanced capabilities like Skills-based routing, multimedia queuing, and real time monitoring and reporting, plus much more.

Change is Good- Configure your call center or make changes on the fly, without any assistance from your IT department. If you have a telesales group, a technical support helpdesk, or a customer service department, we have a solution for your business.

Route callers to the agent with the right skills- Quickly route customers to the most appropriately skilled agents, reducing the number of times customers are transferred. Callers will never feel "lost" or talk to someone who cannot help them.

Improve your customer service- Customizable reporting functions as well as call monitoring and SLA management allow you to set and consistently meet your service levels for your customers.

Start immediately- Start taking calls in as little as six hours. Hands-on Jumpstart training program gets your contact center up and running quickly. Requires no hardware, software, or technical team to run the call center.

Simplify operations- Changes are simple and easy so you can spend time on customer service, not on call center configuration.

Grows with you- No need to pay for more seats than you need. Start small and grow with a scalable, pay-as-you-grow pricing model.

Use a distributed workforce- Employ at-home agents. Use multiple locations. No matter how spread out your workforce is, your contact center functions as seamlessly as a single entity.

Security- Through the use of professional data center facilities, encryption protocols, and world-class security procedures, our clients are provided with security levels that are higher than most traditional on-premise solutions.